IMS Solutions
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- Document
- How do I upload multiple documents?
- If I upload a document to a process record or individual record, would the foreign national see it?
- I created a document checklist type but it does not appear in the Document Type dropdown list when I try to send a document checklist request
- What is the File Upload size in Tracker?
- Does Tracker send a bounce-back message if an email did not go through to a client?
- How do I fix an error when installing the Outlook Add In?
- How do I send an email to Tracker?
- How do I troubleshoot errors with email triggers?
- How to check if a user's email address is AWS Verified
- Is there a limit on the number of attachments or the size of attachments in an email that can be sent to Tracker 8?
- Where are system emails, such as activating Portal Access sent from?
- Form
- How do I add a child to the I-539?
- How do I autopopulate the individual's mailing address in forms?
- How do I create a paper ETA 9089?
- How do I edit attorney information that populates to forms?
- How do I enter the LCA Number?
- How do I fix an error when trying to login to efile a PERM?
- Information entered for the individual record is not mapping to the G-28 form for an AOS with Petitioner process
- Previous Work Experience Not Mapping to ETA 9089 Paper Version
- Signatory Field under Other Info section in Process Details tab is blank
- When converting an old version of a form to a new version of a form, will text that I typed in the old form that did not originate from the database map to the new form? Will I have to reselect values for fields in the Form Prep screen?
- When user clicks on Show PDF from Chrome, PDF launches in Internet Explorer/Edge
- Why is data in an individual record or a process record not populating to forms?
- Will changes entered directly into forms update the individual or process record?
- Individual
- Can duplicate individual records be merged?
- How does Tracker define "Issue Date" when editing passport information? Is it the same date as the validity start date?
- I am unable to mark an Individual record active
- User Adds a Non-Current Government Document or Status History with a Future Date to an Individual
- Process
- I added tasks to a step in our custom workflow in a specific order then updated all instances with this custom workflow. When I completed the step, the tasks no longer appeared in the order I created them.
- Spouse Issue : Users not able to open any existing process or open a new process for an individual.
- What does Last Step Completed mean?
- What is the difference between Receipt Date and Receipt Notice Date?
- What is “Date Needed” in the Process record for?
- Questionnaire
- Can the foreign national remove a phone number or email address from a questionnaire?
- Guidelines to setting up a family-based case and sending questionnaires to beneficiary and petitioner. This was based on a response sent to a client. This client had a custom 1-I30 questionnaire available at the individual level.
- How do I get rid of email reminders set for a questionnaire?
- What is the character limit for answers in Questionnaires?