Does a portal access password expire?
The default maximum lifespan of a password is 120 days.
As a tenant user, you can edit this in the Manage Password Strength Requirements page.
- Modern Interface: Settings > Password Strength Options under Tenant Settings > Lockout and Expiration
- Classic Interface: Options > Password Strength Options under Manage Tenant Settings > Expirations Options
If the old password is expired, the portal user will be prompted to change the password after logging in using the old password.

