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Records

Records
Large organizations may have millions of records in their databases to store information.

A single record contains information that displays on several separate pages, shown by the links in the left pane.

record_pages.gif

Note: You must have the appropriate access rights to perform certain tasks. If you don't have rights, you will not have access to the buttons, icons, or links that allow you to access part of a record. For more details about how rights work, see Working with Record Security.

The following table shows how you can use most records.

...Records

How...

Finding

Displaying Types of Records

Viewing Collections of Records

Searching for Specific Records

Sorting Information

Viewing

Using a Record in View Mode

Creating

Creating a Record

Using Wizards

Importing Data to Create Records

Working with Batch Entries

Editing

Editing a Record

Saving an Edited Record

Copying a Record

Reassigning Work

Adding

Categories

Setting Category Details

Security

Working with Record Security

History

Working with Record History

Relations

Working with Related Records

Documents

Working with Record Document

Workflow

Viewing Workflow for a Record

Deleting

Deleting Records

Printing

Printing Records

 

The following table provides links to detailed documentation for the various components referenced in this article/topic. 

Components Description

Displaying Types of Records

This page describes how users can access various record types in TeamConnect, such as Contacts, Invoices, and Appointments. These records can be accessed through links on the global navigation bar or by using the All button. The global navigation bar displays main and sub-tab links, while the All button provides a complete list of standard and custom record types and tools, based on user access permissions.

Viewing Collections of Records

This page outlines how collections appear in the left navigation pane of TeamConnect, including search views and user-created folders. While administrators define the initial collections, users can customize them based on their needs. Some functions, such as "Address Books," are specific to certain record types like Contacts.

Searching for Specific Records

This page describes the different methods available in TeamConnect for searching records, including ElasticSearch Global Search, collection searches, custom searches, and search modules. It highlights features such as customizable criteria, auto-suggest, advanced filtering, and grouping options to improve search precision and efficiency. Users can also export results in Excel or PDF formats.

Sorting Information

This page explains how users can sort data in list views, document lists, and invoice line items by one or more columns in ascending or descending order. It notes that sorting remains in effect until the page is closed unless the data is exported, and clarifies that some lists may have fixed sorting that cannot be changed.

Using a Record in View Mode

This page explains how to open records in TeamConnect by clicking on the record name link. It also highlights that most records include a toolbar, title bar, and access details to support user interaction.

Creating a Record

This page provides an overview of record management in TeamConnect, including how to create new records, edit single or multiple records, copy existing records, import data using the Data Import Wizard, and reassign work to other users.

Data Import Wizard: The Data Import Wizard facilitates the creation of multiple records simultaneously by importing data from a spreadsheet into TeamConnect. It supports various record types such as Contacts, Custom Objects, and Involved Contacts. This page details the complete information Data Import Wizard and troubleshooting the errors.

Deleting Records

This page explains how to delete records in TeamConnect. Users can delete a record by clicking the Delete button, which appears on pages used for viewing individual records.

Printing Records

This page describes the Printable View button functionality. Clicking it opens a printer-friendly version of the current page in a new browser window. The content of the printable view adjusts based on whether you're viewing a list of records or a single record.

Working with Record Security

This page explains the two types of security in TeamConnect, focusing first on the comprehensive security managed by system administrators. It describes how administrators assign rights to user groups, controlling whether users can view, edit, create, or delete specific record types.

Working with Record History

This page provides an overview of History records in TeamConnect, explaining that they capture the chronological history of changes or actions related to a parent record. It highlights that history records are always linked to a parent record and cannot exist independently.

Working with Related Records

This page explains how records in TeamConnect can be related to each other, particularly when two records of the same type are associated. It also notes that these relationships are viewable from the Relations page of each record.

Working with Record Documents

This page explains that every record in TeamConnect can have documents associated with it, where documents refer to external files like images or word processing files that are uploaded into the system’s database.

Viewing Workflow for a Record

This page provides an overview of workflow in TeamConnect, describing it as the process through which users approve or reject requests within the system.

Object Definition Security

This page provides guidance on configuring security settings and inheritance for custom objects and their related records in TeamConnect, outlining best practices and noting exceptions, such as special handling for invoices.

Reassigning Work

This page explains how to use the Reassignment Tool in TeamConnect to delegate appointments, tasks, and projects from one user to another, covering configuration steps, settings, and how to address reassignment failures.

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