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Mitratech Success Center

Client Support Center

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Authorized users - log in to create a ticket, view tickets status and check your success plan details.

 

Logging In

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At any time, you can have only one open session per user.

If your organization has a single sign-on authentication mechanism in place, see Single Sign-on Authentication.

Localized Language Support

The language of the text on the Login screen is either the default language that is set in your browser, or the one set as the system default language. If you specified a different language in your personal Preferences page, once you log in, your selected language is used.

Using Standard Login

If your organization is using a standard login screen, obtain the following information from your administrator:

  • TeamConnect URL
  • Your username
  • Your default password

(You change your personal password after you log in for the very first time. See Changing Password.)

To log in

  1. Open your browser.
  2. In the Address field at the top of the browser window, type the URL and click Go. The Login screen is displayed.
  3. Enter your username.
  4. Usernames are not case-sensitive. No spaces are permitted in username.
  5. Enter your password.
  6. Passwords are always case-sensitive and no spaces are allowed in passwords. Passwords may contain special characters.
  7. Click Log In.
    Your home page with your name displayed at the top appears in your browser window.

Forced Password Changes

Depending on the security policies of your organization, you may occasionally see a page requiring you to change your password immediately after logging in. Type your new password twice for verification before continuing. Do not use a password that you have used in the past.

Locked Account

After several unsuccessful attempts to enter your password, your account may lock and an error message appears. Please contact your system administrator. Your administrator can unlock the account and assign a new password.

Note: When your account is locked, you are still an active user and can be included when users schedule appointments, or assign tasks.

Forgot Password Link

Beginning with TeamConnect 5.0, Admins can allow for password reset from the login screen. To reset your password from login:

  1. Click the Forgot Password link to reset your password.
  2. Enter and confirm your User Name and your primary email address and click Send.
  3. Once the information is confirmed, your primary email address will receive a reset password link. This single-use link will expire in 24 hours after sending.
  4. Click the link in your email to reset the password. Login as usual after confirming the new password.

Note: Passwords must be adhere to the password parameters set by your administrator. Passwords over 50 characters will result in the user being locked out.

Previous Session Found

If you previously shut down by closing the browser window without logging out properly, you must choose an option before continuing.

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From TCE 7.1 onwards, the user session page looks as below:

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Previous Session Found Screen Options

Option

Description

Recover Session

When you select this option, your home page is displayed on your screen:

Records that had been edited, but not saved, in the previous session will still appear in the "Unsaved Items" link.

New Session

When you select this option, you log in to a new session with no Unsaved Items shown.

About Home Pages

The home page is the first page you see after logging in. Home pages function as your starting point and contain specialized sections called portal panes. Portal panes provide links to create and access various records and information that is of importance to you, such as:

  • Your appointments
  • Your projects
  • Your documents
  • Stocks and weather
  • Your pending approvals
  • News headlines
  • Your tasks
  • Business Objects® WebIntelligence reports
  • Saved searches

Depending on how many user groups you belong to, and how many home pages are available, you may have access to more than one home page.

Currently Logged in User

Every time you log in you become the currently logged in user. That means that the system recognizes who you are and displays your personal home pages, your font and color preferences on the screen, your pending tasks, approvals, upcoming appointments, and other information that is relevant to you. Your name is automatically recorded in the Created by and Modified by fields of all records that you create or edit. You are also automatically added as an attendee for all appointment records that you create.

Session Time-out

Sometimes when you are logged in but do not use it for a certain period of time, you may be notified that your session has expired. This is also known as a session time-out. The time-out period is set by your administrator.

When you attempt to log back in, you may be notified that you already have an open session. For details on your options, see Previous Session Found.

Tip: If you must step away from your desk or are interrupted, save your work to ensure that you can continue working later.