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Mitratech Success Center

View the Client Authorization Status for Timekeepers

Timekeeper's Client Authorization Status

  1. Click “Clients” in the top menu bar
  2. Click on the client’s name
  3. Click the third icon from the top on the left navigation menu ("Timekeepers")
  4. Click "Select Office" to choose the correct Office from the dropdown menu.

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Client Authorization Status for Timekeepers Summary


Status Description


The timekeeper has been approved by the client.


Either this individual timekeeper or the entire timekeeper category to which this timekeeper belongs (e.g., "Other Timekeeper") was not authorized (Rejected). Contact your client for more information.

Pending Client Authorization

The timekeeper is still in the client approval chain. Contact your client for more information.

Additional help with Timekeepers

How to handle Unauthorized Timekeepers

How to bulk unassign or assign existing Timekeepers

How to assign one or more timekeepers to only one Office and one Client

Assign Existing Timekeepers to a New Client

How to Unassign and Assign a Timekeeper with only one client or How to resolve error "Please select a client"

Contact Support if the timekeeper is showing "Pending Client Authorization" in Collaborati, but "Authorized" in TeamConnect