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Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.

 

Acuity

Acuity



Welcome to the Acuity Help Portal! Please click a topic below to access our library of knowledge articles. Or click the Contact Support option at the bottom to reach our support team.

 
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User Guides

This section details user information regarding analytics, collaboration, e-billing, budgets and matter management.

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General Help

This section provides useful information on contacting Acuity Support, passwords, firm set up and more.

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Administrator Help

This section contains information and instructions on using Acuity as an Administrator.

Resources

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Help Videos

The following videos provide training on certain tasks in Acuity.

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Webinars

This section houses Acuity webinars including product enhancements and learning sessions.

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Acuity Tech Touches

This section stores a copy of our monthly best practice and valuable tips and tricks email series.

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Frequently Asked Questions

The following section details frequently asked questions for Acuity.

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IDEAS Portal

The Product Team reviews new ideas and prioritizes the most popular ones for future enhancements for Acuity.

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Who to Contact When

Tips for determining when to contact your Client or Acuity Support.

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Acuity Release Notes

Click here to review the release dates and details for previous Acuity releases.

Recommended Articles

How to Reset Your Password

Did you know you can reset your password without Acuity Support assistance? This Article provides helpful screenshots on how. If you still need us, we are here!

Accruals

Article assist users on where to locate Accruals and how to enter monthly. Articles includes helpful screenshots.

Upload an Invoice

Step by step guide on how to upload an invoice in Acuity. Article includes helpful screenshots.

Budget Basics

Informational article on managing Budgets in Acuity with helpful screenshots.

Managing Timekeepers

Do you need to create a New Timekeeper or edit an existing Timekeeper? This Article provides helpful screenshots on how.

 

Videos

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How to Create a Timekeeper Profile

This video will outline how to create a single timekeeper or multiple timekeepers in Acuity for client review and approval.

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How to Enter Accruals

This video will provide a brief overview on how a firm user can enter accruals in Acuity each month to their respective clients.

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How to Create a Budget

This video will walk a firm user through the process of entering a budget in Acuity and submitting to the client for review and approval.

 

 

 

CONTACT SUPPORT

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