Skip to main content
Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.

 

How do you connect Adobe Sign with TAP?

How do you connect Adobe eSignature with TAP? You will learn how to connect Adobe eSignature with TAP, this will help your company to be able to integrate a digital signature(s) for approval via electronic means.

Connecting Adobe eSignature with TAP

You will learn how to connect Adobe eSignature with TAP, this will help your company to be able to integrate a digital signature(s) for approval via electronic means. 

NOTE: If you are trying to connect a Docusign Account, please see this page.

Requirements
  1. An Adobe Account with the ability to access the relevant sections of the Adobe module(s).
  2. A SuperAdmin login for TAP

Login to your Tap Account

2020-03-27_11-29-02.jpg

 

  • Go to Administration - User - New user

clipboard_ea392e6a384d6ed9435666df00525aa0a.png

 

  • Create a new generic user account

clipboard_e09a2ec8693502c1595e2db388f3c53b2.png

 

Login to your Adobe account

How do you connect Adobe eSignature with TAP 01.png

  • Go to Account - Users

How do you connect Adobe eSignature with TAP 12.png

Create a User with the same email as the one that you set-up in TAP

How do you connect Adobe eSignature with TAP 14.png

  • Once created you need to make sure that it has the User group Administrator selected with the sections next to them ticked

How do you connect Adobe eSignature with TAP 13.png

Click the account tab, scroll down to Adobe Sign API, go to API Applications.

How do you connect Adobe eSignature with TAP 02.jpg.png

  • If you don't have any Integration Keys set-up you will be presented with this page instead and if so click on Integration Key, which will redirect you to the above page. 

How do you connect Adobe eSignature with TAP 03.jpg

  • Click on the Plus sign 

How do you connect Adobe eSignature with TAP 05.png

Fill out the information required

- Please copy the Application ID and Client Secret as you will need these to connect with TAP

How do you connect Adobe eSignature with TAP 06.png

Click on the ID that you have just created

How do you connect Adobe eSignature with TAP 34.png

Click Configure OAuth for Application 
  • Input the Redirect URL which can be found in TAP under Administration - eSignature Keys - Adobe Sign Connections - TAP callback URL.

The current TAP callback URL to input in is https://oauthredirect.tap.thinksmart.../OAuthEchoSign 

How do you connect Adobe eSignature with TAP 33.png

Go to TAP - Administration - eSignature Keys - New Adobe Sign Connection

2020-03-27_11-37-16.jpg

Paste in the Client ID and tick Enable user account Creation next click connect

How do you connect Adobe eSignature with TAP 07.png

A Pop up appears, click ok

How do you connect Adobe eSignature with TAP 08.png

You can now test this works by creating an NDA Workflow or similar. 

More information on Adobe eSignature Support can be found here

 

Problem Description:  

If you run into an error 'Invalid Credentials'  or 'Invalid Request' or the account does not save and remains on the configuration screen: 

Please check the client AdobeSign server instance. If it is in na1 or na2 or na3, then update the Provisional porting setting 'ESDefaultEndpointBaseUrl' accordingly. 

Ex : https://secure.na2.echosign.com or https://secure.na3.echosign.com

TroubleShooting Tip :

 After ESCallBackServiceURL is updated in Provisional Portal, e-signature key has to be reactivated for the new URL to be reflected.

 

Problem Description: 

If you run into an error "This oauthredirect.stagingtap.thinksmart.com page can't be found":

Please try accessing the link clientname.staging.tap.thinksmart.com to complete the Adobe set up.

Ex: https://microfocus.staging.tap.thinksmart.com