Skip to main content
Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.

 

Assigning a Distinguished Name to a User

When a user attempts to login to eCounsel or Secretariat, the system performs a check for the user’s record in the Suite User table. It also checks to ensure that the user is contained in the designated access group on the LDAP server.

If you have users who are in the LDAP access group and already have a user ID record in the Suite User table, the ID must be associated with the LDAP Distinguished Name. See Creating a User Account.

  • Was this article helpful?