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Mitratech Success Center

Product

Search for matters associated with a specified product category.

You can search for matters associated with a specified product category. To search by products, click the Product tab.

The Product tab includes the following fields:

Field

Description

Drill-Down

Filter

Specify whether you want to search for matters that are Open, Closed, or Both.

Drill-Down drop-down

Select a product on matters that you want to include in the search results. Depending on the product you select, another drop-down may appear. If you want to specify the product further, select child categories until no other drop-downs appear.

Specific Level

Filter

Specify whether you want to search for matters that are Open, Closed, or Both.

Product Level

Specify a level of product categories that you want to see in the Match field.

Match

Select the category at the product level for matters that you want to include in the search results.

Click the Search button after entering the search criteria. Click Reset to clear any selections you make.

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