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Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.

 

Requests

Allows users to view all pending, rejected, and accepted requests within a specific time period.

The Requests page in the Matters tab allows users to view all pending, rejected, and accepted requests within a specific time period.

requests link.png

At the top of the page, select one of the View hyperlinks to see Pending requests, Rejected requests, or those which have been Accepted.

Click the  icon or type dates in the "Date:" and "To" data fields to find a request made during a specific time period.

requests.png

Requests Options:

Column

Function

Request No.

Click the request number to view request description.

Request Name

Click the title of request to view request description.

Type

Click the type of request to search for other requests of the same type.

Requested By

Click the name of the individual who made the request to view other requests made by the individual.

Opened

View the date the request was made.

Status

View the status of request.

 

Accept or Reject a Request

Click here to view step-by-step instructions on how to accept or reject a request.

 

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