- Click the Pending button at the top of the list of requests. You can still accept a request from the All list.
- Select a request by clicking on the request name or number.
The request information displays below the list.
- To reject the request, click Reject.
- Type your reason for rejection, then click Submit Rejection.
- To accept the request, click Create Matter.
- After clicking Create Matter, follow all required steps as stated in Add New Matter.