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Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.


How do I check the status of an outstanding rate request?

To check if your rates have been approved, you can review the Rate Request details on the following screen:

  • Hover over “Timekeepers” in the top menu bar
  • Click “Rate Requests”
  • Click on the Rate Request name to review the details

OR check the Rates from the Client’s page

  • Click “Clients” in the top menu bar.
  • Click on the “$” on the left navigation menu (Rates) (see below)

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