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Mitratech Success Center

How to Submit Rate Requests

Rate requests are requests you submit to a client to propose hourly rates. You can submit multiple rates in one request.

After you submit a rate request, the client's system must sync to Collaborati for the client to receive the request. When the client's system receives a request, the client can approve, with or without proposing another rate, or reject the request.

Note: You can submit rate requests to a client if you have Administrator rights and if rate collaboration is enabled for your system. If rate collaboration is not enabled, you cannot save, submit, or cancel rate requests.

To view an existing request

  1. Click the Timekeepers tab.
  2. Click Rate Requests. If requests already exist, you see a list of created or uploaded requests.
  3. Under the Request Name column, click the link for the rate request you want to view. Refer to the Rate Request Fields table for more information about each field.
    Rate Request Fields

Rate Request Fields

  1. Click Done to return to the list of all rate requests. From this page, you can also Delete and Submit a request.

Rate request fields

Field/Column Name


Request Name

Descriptive name of the request.


The name of the client, which cannot change after you save the request.

Request Date

The date you submit the request.

Requested By

The name of the user who enters the rate request.


One of the following values:

  • Not Submitted—The client does not see a request until you submit it. Click Submit from the Rates Request page to submit a request.
  • Pending Client Retrieval—The request is not in the client's system yet.
  • Pending Client Approval—The request is in the client's system, but the client has to approve it.
  • Approved—The client can propose a new rate when approving a request.
  • Rejected—When the client rejects a rate, you cannot resubmit the request. Create a new request to submit new rates.
  • Canceled (Pending Client Synchronization)—Cancellation is pending until the client's system syncs with Collaborati.
  • Canceled—The cancellation status has synced with the client's system.
  • Error—An error can occur after the client approves the request if something in the request conflicts with the client's system. After an error occurs, the client can update the system and approve the request again, or you can cancel the request.


Comments the client receives from the office with the request.

Client Comments

Comments the client sends to the office after reviewing the request.

Rate Request Item

The line item number of the rate.


The name of the timekeeper associated with the rate.


One of the following types of rates:

  • Timekeeper rate—The rate for the timekeeper.
  • Invoice task rate—The rate for the timekeeper for a specific task.
  • Office rate—The rate for the office for a specific task or timekeeper classification. If the rate applies to a timekeeper classification, the field includes the classification type.

Task Code

The code for a task. Only rows with a Type of Invoice task rate or a Office rate for a task include task codes.


The type of currency.

Proposed Rate

The amount the rate request proposes per hour.

Client Rate

The amount the client entered for the rate after reviewing the rate request. The field displays Rejected if the client rejected the rate item.

State Date

The start date for this rate.

End Date

The end date for the rate.


Notes the client receives from the office for the rate.

Client Note

Notes the client sends to the office after reviewing the rate.

To submit rates to be approved

You can submit rate requests in one of two ways from the list of requests on the Rate Requests page:

  • Under the Request Status column, click Submit.
  • Click the link for a request to review all the information for a request. From this page, click the Submit button.

To cancel rate requests

  1. From the Rate Requests page, search for the request you want to cancel.
  2. Click Cancel in the Request Status column.

Note: You can only cancel rate requests if the client has not approved or rejected the request. If the status of the request is Pending Client Retrieval when you cancel, the client does not receive the request. If the status is Pending Client Approval, the request updates with a cancellation status after the client's system syncs with Collaborati.

To delete rate requests

  1. From the Rate Requests page, search for the request you want to delete.
  2. Click Delete in the Request Status column.

Note: You can only delete rate requests if the status is Approved, Rejected, Canceled, or Error.


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