Initiate a Workflow
Initiation Options
There are three different options for configuring Workflow initiations:
Initiation Options |
Description |
---|---|
Auto-initiate by Form |
Most common configuration. Auto-initiate a Workflow based on the Form that is used. |
Auto-initiate by Type or Category |
Auto-initiate a Workflow based on a Type or Category of event that occurs (such as an incident). |
Manually initiate a Workflow |
Not encouraged. If there is not an auto-initiate option selected, then the Workflow relies on a user to manually click an ICWS response. |
There are two triggers to consider when in the Create New / Edit Workflow screen. The triggers are dependent on each other, and auto-initiate starts as soon as the Form and Type/Category triggers are activated.
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