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Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.

 

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CONTACT SUPPORT

'Corridor'



'Welcome to the Corridor Help Portal! Please click a topic below to get access to our library of knowledge articles. You can also click the Contact Support option at the bottom to get in touch with our support team.'

 

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'Corridor Help for Firm Administrators'

'Learn how to add a Client identifier, create Users, submit Timekeepers, and create Invoices.'

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'Corridor Help for Firm Managers'

'Learn how to add a Client identifier, create Users, submit Timekeepers, and create Invoices.'

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'Corridor Help for Firm Submitters'

'Learn how to submit Timekeepers and create Invoices.'

 

'Resources'

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'Corridor Release Notes'

'Click here to review the release dates and details for new Corridor releases.'

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'Corridor Solutions'

'This section contains in-depth Corridor solutions and troubleshooting assistance via detailed articles and step-by-step screenshot guides.'

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'Corridor Help for Client Implementation'

'Learn about Client Implementation, Initial Setup, File Retrieval Security, and User Application Rights.'

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'Who to Contact When'

'Tips for determining when to contact your Client or Corridor Support.'

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'Corridor for Support'

'Learn about the Corridor Admin Site Portal including resetting a password, activating a Client/Vendor, and troubleshooting Invoice submission.'

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'Corridor for Administrators'

'Welcome to the Corridor Admin Site Portal for Administrators. Learn how to set up the Corridor Database, review Password Policy Settings, and create accounts for the Support team.'

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'Corridor Internal'

'Includes Internal Articles'

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'Corridor Media Repo'

'Images for customer-facing articles are stored in the Media Repository.'

'Recommended Articles'

'Corridor: Viewing matters when creating a Manual Invoice'

'Step-by-step guide describing how to view matters assigned to a firm in Corridor. Includes helpful screenshots.'

'Corridor - Invoice Rejection - Most Common'

'See a list of Common Invoice Rejections and suggested solutions.'

'Corridor-LEDES: Add a Discount/Credit Line Item/Line Item Adjustment'

'How to apply Adjustments and Discounts to a LEDES file for Corridor'

 

'Videos'

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'Corridor Training Videos'

'This topic contains all training videos to aid law firms/vendors in accomplishing their work within Corridor. '

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'Manually Creating Invoices'

'This video shows how to create invoices manually in Corridor'

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'Submitting Electronic Invoices'

'This video shows how to upload LEDES files in Corridor'

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