Goal

While infrequent, sometimes the status of an E-Verify case will be out-of-sync with the status of the case in the E-Verify system. When this happens, users may refresh the case to synchronize the case data.

Steps

1. Go to the E-Verify tab of a case that may need refreshing.
2. Click the menu option on the E-Verify tab.

3. Select the "E-Verify Case Refresh" option to refresh the case.

4. The page will load and show the refreshed page. Please note that if the case is not out-of-sync, the page will appear the same.