Skip to main content
Mitratech Success Center
Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.

 

How to Create a New E-Verify Case

  1. Last updated
  2. Save as PDF
This shows how a user can create a new E-Verify case.

Goal

When an E-Verify case is closed with a final case closure code (e.g. Employment Authorized), the Tracker system treats the E-Verify requirement as complete, and most users are prevented from creating another E-Verify case. However, an Advanced User with E-Verify permissions will be able to create an additional E-Verify case if needed.

This feature is designed to solve the problem where an E-Verify case was created and closed, but a new E-Verify case is needed for a valid reason, such as an issue with the information used for the previous E-Verify case.

We recommend amending Section 1 and/or Section 2 first with the correct information before creating a new E-Verify case.  The information from the Form I-9 is sent to E-Verify when you submit a new case and any changes you make to the Form I-9 after the case has been submitted to E-Verify will NOT be applied to the open E-Verify case.

Steps

  1. Go to the E-Verify tab of a case that has been closed.
  2. Click the menu option on the E-Verify tab.
    EVerifyMenu.jpg
  3. Select the "Create New E-Verify Case" option to create a new case.
    NewEVerifyCase.jpg
  4. Click Yes on the alert to confirm you would like to create a new case.
    NewEVerifyCaseAlert.jpg
  5. The E-Verify preview page will appear so that the case can be submitted.
    EVerifyPreview.jpg
  6. You may review the information on the Preview Page, and if everything is correct, based on your knowledge, you may click the green Continue button.