How to Activate a User

Goal

Users can become inactive when the client admin marks them as inactive or when the user enters an incorrect password 5 times within 120 minutes.

When this happens a Client Admin can log in to the Tracker I-9 system and re-activate the user, and reset their password, if needed.

Steps

1. Log in to Tracker I-9 using a Client Admin account.
2. Click Manage Users under the Admin Control Panel.
3. Click on User Search. Search by at least one of the following: Last Name, Employee ID, Username, or User Email Address.
4. Select the Contains checkbox to improve search results, then click Search.
5. Clear the Hide Inactive Users checkbox to display inactive users in the search results.
   Note: Inactive users are hidden by default.
6. Select the inactive user account you want to reactivate.
7. To reactivate the user account, perform one of the following actions:
   • Click Unlock Account and confirm the action, or
   • Change the user status from Inactive to Active, then click Save.
8. If needed, click Reset Password to generate a new password for the user.
9. To send the user their username and password by email, click Save & Send Email.