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TeamConnect Business Intelligence 6.2.1 Release Notes

This set of release notes details the improvements, resolved issues, and known issues for TeamConnect Business Intelligence version 6.2.1.


Upgrade Instructions 

NOTE: Dashboard owners MUST backup their existing dashboards prior to upgrade. Under normal upgrade processes, dashboard templates will persist and not have to be re-imported. The backup ensures that you do not lose your dashboards in the case that we encounter a unique scenario and the dashboards are deleted. 

For instructions on upgrading to this version, see Upgrading to TeamConnect Business Intelligence 6.2.1


Integration & Installation

For instructions on installation and integration, see the TeamConnect Business Intelligence Integration Guide 6.2.1


Release Notes

Enhancements & Improvements

 This section contains a list of feature enhancements and improvements that were released with TCBI 6.2.1.

TeamConnect Business Intelligence now works with SQL Server 2016 SP1 and SQL Server 2017 databases.

Enhancement: TeamConnect Business Intelligence can be integrated to TeamConnect using a SQL Server database.
Internal Tracking Code: TC-19845
Additional Information: Report requirements can be found here. Integration and Installation instructions can be found here.

Enhancement: Added Project, Involved and Contact tables to TeamConnect Business Intelligence for SQL Server support.
Internal Tracking Code: TC-20680

Enhancement: Added Account, Invoice and Line Item tables to TeamConnect Business Intelligence for SQL Server support.
Internal Tracking Code: TC-20681

Enhancement: Added Budget & Spend, Timekeeper & Vendor, and Cost Center tables to TeamConnect Business Intelligence for SQL Server support.
Internal Tracking Code: TC-30944

Enhancement: Report Designers can build a widget that displays when the last data sync happened. This allows users who access embedded dashboards or reports to view this time stamp information and know how current the information is without having to go into the Reports module and look.
Internal Tracking Code: TC-21326
Additional Information: Learn how to build this widget by visiting this page in our Client Success Center.

Enhancement: The following types of Assignees are now reportable per Object: Assignee Assigned On, Assignee Unassigned On, and Assignee Status into the Assignee Object. The assignees will appear on the report labeled as either Active or Inactive, as well. 
Internal Tracking Code: TC-31175

Improvement: The installer now has the ability to upgrade or repair an existing installation. Previously, if clients had an existing installation it would just stop, and users would have to uninstall and reinstall before continuing with the upgrade. 
Internal Tracking Code: TC-30596

Improvement: When creating reports on invoices, users can choose Invoice Number and Total Invoice Exchange Rate to display the exchange rates on non-posted invoices. 
Internal Tracking Code: TC-20140
Additional Information: Learn how to build this widget by visiting this page in our Client Success Center.

Improvement: The TCBI_Uninstall file was split into two files: TCBI_UninstallECube and TCBI_UninstallDBOjects. 
Internal Tracking Code: TC-19641
Additional Information: TCBI_UninstallECube can be used to delete the eCube but keep the database objects, and the TCBI_UninstallDBOjects can be used to drop the database objects but keep the eCube. Learn more about uninstalling TCBI by visiting this page. Link to Uninstalling the Elasticube section in the integration guide. 


Known Issues

The following are known limitations of TCBI 6.2.1

Issue: The issue is with a widget that filters out matters based on a list field Disposition Result. When filtering, all but one value is selected, including the N/A option. The result is that N/A does not include matters in the results if the Displosition Result field was left blank. 

Known Issues from previous versions 

The following known issues existed in TeamConnect 6.2

  • Issue: TeamConnect Business Intelligence session may time out when working in the Reports tab.
    Tracking code: TC-21444
  • Issue: Due to caching, the "You might be interested in" fields may show older information from the ElasticCube although the actual object has been renamed. removed, or translated from the ElasticCube .
    Tracking code: TC-28568
  • Issue: TeamConnect Business Intelligence does not support table names exceeding 149 characters, with non-alphanumeric characters are considered 4 characters. Table names are concatenated when they are multi-level so the table name may be smaller than 149, but the concatenation will drive it to a larger size.
    Tracking code: TC-27773
  • Issue: TeamConnect incorrectly times out when a report designer is working on widgets and reports.
    Tracking code: TC-23291
  • Issue: If a user restores a dashboard that has not been shared and then creates a new widget under the dashboard, the reporting structure does not display correctly.
    Tracking code: TC-27113
  • Issue: The values for Ratio Function and Total Average for matters is not correct due to a limitation in Sisense.  The ratio is calculated by counting the number of closed matters divided by the number of opened. Sisense counts the number of opened and closed separately but it won't use the result of that calculation for another calculation. Thus, ratio is not doable using the standard, out of-the-box function. The average function behaves inconsistently, in most cases; it includes non-0 values but on certain cases, it excludes non-0 values. For example, if the input are "0,0,2,4,0,0", in most cases the average is (2+4)/6 = 1; however, sometimes the average is (2+4)/2 = 3
    Tracking code: TC-30376, Sisense 111406
  • Issue: Project relation is not reportable at this time. If enabled, the related objects will not have security applied, and it will not join to the actual object in the eCube. TeamConnect Business Intellegence can only display the related project number, project name and relation type regardless of the user's security.
    Tracking code: TC-29792

  • Issue: The Export to Excel function for pivot tables is currently not working.  Use Export to CSV instead.
    Tracking code: TC-30675

  • Issue: Dynamically changing a report title with the results of a filter is not possible. For example, if you want the title of a report to dynamically insert an "As of" date, this title change is not possible.
    Tracking code: TC-28829


The following known issues existed in TeamConnect 6.1. 

  • An Elasticube schema sync fails if a Custom object is created in TeamConnect with Unique Code starting with numeric value.
    Tracking code: TC-24611
  • When a user changes the ElastiCube in the Report Integration tool and clicks Update Report Integration, the system returns an error stating that one or more fields were left blank. If this happens, verify that the integration is shared with the same Sisense administrator you have listed in the file (part of the Reporting Tool).
    Tracking code: TC-18188, TC-18576
  • Upon initial setup of the report integration, a client ID and environment is entered. TeamConnect uses this information to create a unique identifier for users on the report server and the information must not be changed after it is saved in the Report Integration Tool.
  • In the Report Integration tool, you must re-type any secured fields such as Password or SharedSecret when you are updating an integration.
  • Each TeamConnect user with an automatically created Sisense account must have a unique email address per Sisense server. This means that an on-premise client with a single Sisense server cannot have a TEST ElastiCube  and a PROD ElastiCube with users with the same email. The second time an email account is used, the user will not be created automatically on the Sisense server.
    Tracking code: TC-16847
  • Renaming a group with the special characters '#' and '& and then renaming it back to the original name does not delete the group in Sisense with the special characters.
    Workaround: Sisense admin can remove the additional group.
    Tracking code: TC-19343
  • When editing a script for a widget, clicking the Apply button on the Edit Script window does not save the changes made to script. Workaround: After saving the script on the Edit Script window, refresh the page. 
    Tracking code: TC-15263, Sisense Issue #55178
  • If a user is logged into Sisense as an admin, the user must log out or TeamConnect uses that session. The user would recieve a "service not found" error or the dashboard shell appears but the data does not load. 
    Tracking code: TC-21628
  • Users who have been granted the right to Perform other Actions in System Rights are granted Designer reporting rights.
    Tracking code: TC-21483, TC-21483
  • After the cube name or cube set name has been changed, existing users data security is not applied to the new cube or cube set.
    Workaround: Add the users to the data security for the cube manually.
    Tracking code: TC-26500
  • Only a field that has unique values can be used to identify the proper record on a click through link.
    Workaround: When creating a click-through link via scripting on a report, do not have the link appear on values that are non-unique.
    Tracking code: TC-25545
  • Incorrect links are created on pivot reports because Primary key is added as Value rather than Row during report creation. Because Primary key is a numeric, it is totaled in the report instead of having a separate row.
    Workaround: Manually move the Total Contact Primary Key to the "Rows" section to display the column as Contact Primary Key.
    Tracking code: TC-25546
  • Clicking Edit Script after navigating to Advanced Configuration makes the reporting page freeze.
    Workaround: Instead of Advanced Configuration, click the Edit Widget icon and then click Edit Script.
    Tracking Code: TC-25544
  • The Reports tab landing page does not display when using Microsoft Windows 7 with Internet Explorer Version 11.0.9600.
    Workaround: Open Microsoft Windows Settings >  Internet Options > Privacy > Advanced  and select Check Override automatic cookie handling and Check Always allow session cookies.
    Tracking code: TC-15105
  • If a user opens the Reports tab in TeamConnect in a Google Chrome browser and then opens the Reports tab a new session on the same instance in Microsoft Internet Explorer, if the user tries to access the Reports tab again in Chrome, the login screen appears but returns an Error 404.
    Tracking code: TC-14337
  • While attempting to open the Reporting tab, certain browser security extensions may cause TeamConnect Business Intelligence to loop, preventing it from loading properly.
    Workaround: Disable the extension.
    Tracking code: TC-17855
  • When a user clicks the Reports tab after viewing a report from the Report List, TeamConnect will display the legacy reports tab with a list of TeamConnect Business Intelligence reports.
    Workaround: Click Reports tab again to open the TeamConnect Business Intelligence reporting interface.
    Tracking code: TC-19403
  • Legacy button disappears from landing page when a dashboard is deleted.
    Workaround: Refresh the page or click the Reports tab again.
    Tracking code: TC-18802
  • When a user tries to share a dashboard with the admin and enters the admin's email into the text box, no option of invitation or auto-suggested list to include the admin appears. 
    Workaround: After typing the admin's email address, press <Enter> and the dashboard will be shared with the admin.
    Tracking code: TC-17894
  • The report name does not display on a report embedded in a portal pane. 
    Workaround: Name the portal pane with the name of the report that you want to display in the portal pane.
    Tracking code: TC-18482
  • The Reports tab does not work with Safari. Use another browser.
    Tracking code: TC-21743
  • When a widget's type is change from pivot to table, multiple duplicate entries are displayed in table.
    Tips: To resolve duplicate entries, any contact related reports need to be created as pivot tables. In general, try not to create a report with aggregation for pivot type reports; these reports will sum your Identifiers.
    Tracking code: TC-25543