Home
Suite
Suite Solutions
User Guides
Suite Manager Error: Couldn't acquire crypto service provider context

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.

Workflow Automation

Corporate Legal & Claims

Governance, Risk & Compliance

Human Resources Compliance

Suite Manager Error: Couldn't acquire crypto service provider context

Last updated
Save as PDF

Problem

Client is attempting to run Suite Manager and encounters "Couldn't acquire crypto service provider context" error message.

Soultion

Issue is resolved by deleting/refreshing the local workstation RSA key. The file(s) is automatically regenerated after deleting, and re-launching Suite Manager.

To do so, do the following:

1. Backup, and then delete the content contained in the following folder on the workstation that has encountered the error:

C:\Users\<username>\AppData\Roaming\Microsoft\Crypto\RSA\

2. Re-launch Suite Manager

If this is occurring for more than one user, after deleting the local workstation(s) RSA files, then restart the local Java service, prior to accessing Suite Manager.