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Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

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General Listing

To access general questions in a Matter, click General Listing under the Checklist section of the Matter Navigation Bar.


General Listing

Every question defaults to the answer value of "Not Answered". To select a different response, click the general_listing_hmfile_hash_eac883b2.png icon. The other answers have been set up by your site administrator. Only answers associated specifically to that question or associated to the matter’s type are available in the drop-down for a particular matter.

  1. Open the question's details by clicking the general_listing_hmfile_hash_eac883b2.png icon or title of the question.


General Questions

  1. Once you’re on the Answer section of your screen, make your selection from the list by clicking a radio button general_listing_hmfile_hash_e1f43267.png. Only answers associated specifically to the particular question or to the matter’s Type, or not associated to any Type, are available in the answers list.

You can use the "Comments" text box to clarify or expand your response to the question.

  1. Place a follow-up reminder to a personal or matter calendar by clicking general_listing_hmfile_hash_70e5fd3b.png and selecting a date. Check the radio box general_listing_hmfile_hash_998e5d85.png to the left of the date to confirm.
  2. After entering all information, click Update Answer to confirm and save.


Answer a General Question

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