Troubleshoot Session Time-out Issue
To remedy the session time-out issue, you'll need to clear the Cache in your browser.
How to Clear Cache for Internet Explorer:
Go to 'Tools' >> 'Internet Options' >> 'Delete browsing history on exit' >> 'Delete'.
Before clicking 'Delete', make sure the following boxes are checked:
'Preserve Favorites website data'
'Temporary Internet files and website files'
'Cookies and website data'
How to Clear Cache for Chrome:
Go to 'Tools' >> 'Settings' >> 'Advanced' >> 'Clear browsing data' >> select the the length of time you prefer, and click 'Clear Cache'.
How to Clear Cache for Mozilla Firefox
To clear the browser cache for Mozilla Firefox, get started by clicking the Hamburger icon in the top right and selecting History: Then, in the menu that appears next, select Clear Recent History…Firefox will then open a popup. In the Time range to clear: drop-down, select Everything. Then, make sure to only check the Cache box to avoid clearing important browsing data. Then, click Clear Now to clear your cache:
How to Clear Cache for Safari
To clear the browser cache for Safari, you can go to Safari → Clear History.
How to Clear Cache for Microsoft Edge
To clear the browser cache for Microsoft Edge, click the Three Dots icon in the top right of your browser window.
Scroll down and click on Choose what to clear. Make sure to only select the Cached data and files box to avoid clearing important information. Then, click the Clear button at the bottom.