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Mitratech Success Center

INSZoom:-Cannot Connect to INSZoom

This article will guide you on how to troubleshoot if users are unable to Connect to INSZoom

Cannot Connect to INSZoom

If you have difficulty logging in, follow the below suggestion/steps to identify the issue.


When logging into, you may get a message saying 'This page can't be displayed'.

When you get this message you need to check if:

  1. Your internet connection at the time may be slow or unresponsive
  2. The URL you typed in is incorrect
  3. The Network that you are on is not supporting the DNS for The function of a DNS is to translate domain names (like into IP Addresses which computers and networks can understand and connect to.

Domain Name Servers (DNS) are the Internet's equivalent of a phone book. They maintain a directory of domain names and translate them to Internet Protocol (IP) addresses. This is necessary because, although domain names are easy for people to remember, computers access websites based on IP addresses.

When you type in a web address, e.g., your Internet Service Provider views the DNS associated with the domain name, translates it into a machine friendly IP address (for example is the IP for ) and directs your Internet connection to the correct website.

You can check if your system is picking up’s IP address by clicking into your system's Command Prompt.

Click on the Windows Icon on the bottom left and search for "cmd."

In the Command Prompt, you will see a flashing box. This is known as the command line. In the command line type in the following:


Then hit enter. If you see the following:

Pinging []

That means you are able to connect to

However, if you ping and see the following message:

“Ping request could not find host Please check the name and try again”

This means that your firewall is blocking the INSZoom Login Domain Page.

If you are able to access other regular websites (such as Google or Yahoo), but are not able to access, it is possible that your firewall is not able to convert the DNS into an IP Address that your system can understand.

This is attributed to your firewall not supporting the character length for the IP Address of the INSZoom log in page. Many older firewalls support a size of 512 bytes for DNS. For sites such as, it is recommended that the firewall be configured to 1400 bytes for the DNS. The IP Address for is longer compared to normal sites (as seen in the second picture above).


If you are a firm that has an IT Representative, it is likely that they control your firewall settings and would be able to delete older DNS entries in your firewall to allow the INSZoom Login Page to connect.

If you do NOT have an IT representative, and get Internet Services directly from a local provider (such as ATT, Time Warner or Comcast), it is possible that your router needs to be reset or you need a new router that will be able to handle the byte size of the INSZoom Login URL. You can also contact your local Internet Service Provider to find out exactly why you are not able to access certain sizes. They will be able to tell you as well