INSZoom:-Troubleshoot Session Time-out Issue
Troubleshoot Session Time-out Issue
To remedy the session time-out issue, you'll need to clear the Cache in your browser.
How to Clear Cache for Internet Explorer:
Go to 'Tools' >> 'Internet Options' >> 'Delete browsing history on exit' >> 'Delete'.
Before clicking 'Delete', make sure the following boxes are checked:
- 'Preserve Favorites website data'
- 'Temporary Internet files and website files'
- 'Cookies and website data'
How to Clear Cache for Chrome:
Go to 'Tools' >> 'Settings' >> 'Advanced' >> 'Clear browsing data' >> select the length of time you prefer, and click 'Clear Cache'.
How to Clear Cache for Mozilla Firefox
Follow the below steps to clear the browser cache for Mozilla Firefox:
- Click the Hamburger icon in the top right and select History.
- Then, in the menu that appears next, select Clear Recent History…
- Firefox will then open a popup.
- In the Time range to clear: drop-down, select Everything.
- Make sure to only check the Cache box to avoid clearing important browsing data.
- Click Clear Now to clear your cache.
How to Clear Cache for Safari
To clear the browser cache for Safari, you can go to Safari → Clear History.
How to Clear Cache for Microsoft Edge
To clear the browser cache for Microsoft Edge, click the Three Dots icon in the top right of your browser window.
- Scroll down and click on Choose what to clear. Make sure to only select the Cached data and files box to avoid clearing important information.
- Click the Clear button at the bottom.