Changing Your Password

 

A new Corridor user will be forced to change his/her password on first login. All users have the ability to change their own password.

To Change Your Password:

1. On the Corridor home page, click on the Change Password link in the Personal Options area.

2. On the Change Password page, type the old password in the text box, type a new password, and then re-enter the password. The password must be at least six characters long and can consist of alphabetic letters and numbers only.

3. Click Save.

 

Resetting Your Password

 

If you have forgotten your password, you can request a password reset from Corridor on the Login page. You will need to know your login and the e-mail address associated with your user account in order to reset your password. If you do not have this information, contact your Corridor Administrator.

To Reset Your Password:

1. On the Corridor Login page, click on the Forgot Your Password link.

2. On the Reset Password by E-mail page, type your user name and the e-mail address associated with your user account, and click the Send button.

3. When you receive the e-mail message from Corridor for your password reset, click on the link in the e-mail or copy the link and paste it in a browser address bar.

4. Once Corridor has opened to the Change Password page, type a new password in the text box, then re-enter the password. The password must be at least eight characters long and can consist of alphanumeric characters and special characters.

5. Click Save. You will receive a confirmation e-mail that your password has changed.

 

Setting Up Your Vendor/Law Firm for the First Time

If this is your vendor/law firm's first time to use Corridor, the steps outlined below will aid you in configuring the product.

Before You Begin:

1. Request a matter list from the client company. This list includes matters for which this client expects your firm to bill. Match your vendor/law firm's internal matter number with the client's matter number(s). As the client's matter number will be required in the invoice submission file in the CLIENT_MATTER_ID field (if submitting a LEDES file) or the Client Matter Number field (if creating a new invoice in Corridor), you should record these corresponding client matter numbers in your time-and-billing system. Each time a new matter is assigned to your vendor/law firm from this client company, you will need to reconcile the client's matter number with your vendor/law firm's internal matter number.

2. Find out from the client company what information they require regarding your timekeepers. Client companies vary on the amount of information they require. Be prepared to send a worksheet with a list of your vendor/law firm's timekeepers (TK) including name, title, rate, billing method, TK identifier, contact information, and possibly the corresponding matters on which the TK will be working. This information will need to be entered by the client company into the matter management application before you can invoice electronically.

3. Review the client company's billing guidelines.

4. Complete the new user worksheets in this packet with your Corridor users, vendor/law firm information, and client IDs. If you plan to act as the system's Manager, include yourself in the list of users. At least one Manager is required.

To Login to Corridor:

1. Login using the new Administrator user ID and password to complete the setup.

2. You will be prompted to accept the Supplemental Terms for Corridor Services agreement. Accepting the agreement will allow you to continue with configuration. You cannot access Corridor until the agreement is accepted.

Once the agreement is accepted, the Corridor home page will display. After Mitratech Support has activated the relationship between your company and a client company, the home page will display with the client company listed.

 

Adding a New Client Company

If this is your 2nd, 4th, or 100th connection to a new client company using Corridor, follow the steps below. Your vendor/law firm may be given a temporary Administrator user ID and password for the new connection. Since your firm is already a Corridor user, disregard the temporary credentials and log in using your existing Corridor Administrator user ID and password.

If you are not familiar with the system setup, see the Corridor home page for more information. This procedure assumes you are the Corridor Administrator.

To Add a New Client Company:

1. Request a matter list from the client company. This list includes matters for which this client expects your vendor/law firm to bill. Match your vendor/law firm's internal matter number with the client's matter number(s). As the client's matter number will be required in the invoice submission file in the CLIENT_MATTER_ID field (if submitting a LEDES file) or the Client Matter Number field (if creating a new invoice in Corridor), you should record these corresponding client matter numbers in your time-and-billing system. Each time a new matter is assigned to your vendor/law firm from this client company, you will need to reconcile the client's matter number with your firm's internal matter number and enter it in your time-and-billing system.

2. Find out from the client company what information they require regarding your timekeepers. Client companies vary on the amount of information they require. Be prepared to send a worksheet with a list of your firm's timekeepers (TK) including name, title, rate, billing method, TK identifier, contact information, and possibly the corresponding matters on which the TK is or will be working. This information will need to be entered by the client company into the matter management application before you can invoice electronically.

3. Review the client company's billing guidelines. Especially note any rejection criteria.

4. Complete the new user worksheets in this help with any new Corridor users, updated vendor/law firm information, and client IDs for the new client company.

5. Log in to the Corridor Website at https://corridor.mitracloud.com/corridor/ using your existing Corridor Administrator user ID and password.

6. Add any new users.

7. Verify your vendor/law firm address and tax ID information is correct. If any issue exists with your tax ID, contact Mitratech immediately at 888-664-0005 to reconcile.

8. Enter client ID(s) for the new company connection. (Select the company from the home page to enter, edit, or delete client IDs.)

  If the client company is not available on your Corridor home page, Mitratech has probably not yet received a signed services addendum from your firm. After receiving the signed Addendum, and receiving final activation approval from the client company, Mitratech will activate your connection to this new client.