Retrieve Data Backup to New CMO iOS App

Goal

After reviewing this guide, you will be able to retrieve the data previously backed up on a new CMO iOS app.

Please reach out to CMO Support to discuss if your backed up data is compatible with the new CMO iOS app before continuing

Review the following article for detailed steps on how to backup data from the CMO iOS App

Once data has been backed up for the app, hold the iOS app until a small X appears on the app
Click the X to delete the app

Reach out to your CMO Admin to see which method you should use to download the iOS app for CMO, then follow either article listed below:

Begin by connecting iOS device to the intended computer/ laptop using the USB cable
Navigate to iTunes Software and Click on your iOS device icon displayed on the top left panel

How to gather and send iOS CMO App log files (data) to Mitratech Support Team-1.png

Click Apps from the left window under iPad Settings
CMO App is now visible on the right hand screen under Apps installed on the device

How to gather and send iOS CMO App log files (data) to Mitratech Support Team-2.png

Select the 'CMOcompliance.sqllite' file from where you previously backed up the data from the original CMO iOS App

If a prompt appears to choose to 'Replace File' then replace the files with the saved 'CMOcompliance.sqllite