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Mitratech Success Center

Retrieve Data Backup to New CMO iOS App

Goal

After reviewing this guide, you will be able to retrieve the data previously backed up on a new CMO iOS app

Please reach out to CMO Support to discuss if your backed up data is compatible with the new CMO iOS app before continuing

Prerequisites

  • Ability to login to iOS CMO App
  • iOS USB cable to connect iOS device with computer/ laptop
  • iTunes Software installed on the intended computer/ laptop

Steps to Retrieve CMO iOS Data on New App Version

Backup Data from Original iOS App

Review the following article for detailed steps on how to backup data from the CMO iOS App

Backup and Send CMO iOS App Log Files

Uninstall Original iOS App

  • Once data has been backed up for the app, hold the iOS app until a small X appears on the app
  • Click the X to delete the app

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Install New iOS App

Reach out to your CMO Admin to see which method you should use to download the iOS app for CMO, then follow either article listed below:

Install CMO iOS App via the App Store

Install CMO iOS App via the Installer Page

Retrieve Backed Up Data on New iOS App

Connect to iTunes

  • Begin by connecting iOS device to the intended computer/ laptop using the USB cable

  • Navigate to iTunes Software and Click on your iOS device icon displayed on the top left panel

How to gather and send iOS CMO App log files (data) to Mitratech Support Team-1.png

Go to Apps

  • Click Apps from the left window under iPad Settings
  • CMO App is now visible on the right hand screen under Apps installed on the device

How to gather and send iOS CMO App log files (data) to Mitratech Support Team-2.png

Replace SQLLite File

  • Select 'Add File'

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  • Select the 'CMOcompliance.sqllite' file from where you previously backed up the data from the original CMO iOS App

  • If a prompt appears to choose to 'Replace File' then replace the files with the saved 'CMOcompliance.sqllite

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Sync Events/Actions on CMO iOS App

  • Open the CMO iOS App and go to the Sync tab
  • Select Sync Events/Action

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