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Tracker I-9 System Requirements

This article provides system requirements information for the Tracker I-9 system

Tracker I-9 - System Requirements

Desktop:

Supported Operating Systems

  • PC running Windows 10 or higher (32 or 64 bit)
  • Apple Mac running OS X 10.11 or higher

Supported Browsers

  • Firefox (latest version is supported)
  • Chrome (latest version is supported)
  • Safari (latest version is supported)
  • Edge (latest version is supported)
  • Other web browsers may function with Tracker I-9 Complete but are not supported

Additional System Requirements

  • Monitor resolution set to 1280 x 768 or higher
  • Browser Zoom set to 100% or lower
  • Adobe Acrobat Reader version 9.0 or higher
  • Tracker’s SCORM training modules require an HTML5-compatible browser or Adobe Flash installed

It is highly recommended that you keep your version of Windows and Internet browser up to date with all the latest patches and security updates that are released on a regular basis.  Browser toolbars, add-ons and third-party pop blockers may inhibit the proper display of Tracker I-9 Complete. It is also recommended that you run anti-virus software on your computer to ensure that only virus-free files are uploaded to the Tracker I-9 Complete system.

Mobile:

The following is applicable when accessing the mobile version of Tracker I-9 Complete. Please be aware that the Tracker I-9 User Interface (UI) is mobile responsive, meaning the application will switch to the mobile UI when viewed in a window or screen is less than 768 pixels in width.

Supported Operating Systems

  • Android
    • The most recent version and one previous version.
  • iOS
    • The most recent version and one previous version.

Supported Browsers

  • Chrome
  • Firefox
  • Safari
  • Other mobile web browsers may function with Tracker I-9 Complete but are not supported

Supported File Formats For Attachments of Form I-9 Records

Only three character length file extensions are support by the Tracker I-9 Application.  For example, a JPEG with .jpg extension is supported, but a JPEG with .jpeg extension is NOT supported.

  • .jpg (JPEG)
  • .gif (GIF)
  • .pdf (PDF)

Tracker I-9 Service Delivery - Whitelisting

The following are requirements for whitelisting Tracker Corp. production, development, and disaster recovery networks:

Domain Names:

  • *.scorm.com
  • *.trackeri9.com
  • *.i9complete.com
  • *.trackercorp.com
  • *.immigrationtracker.com
  • *.mitratech.com
  • i9-s3-root-bucket.s3.amazonaws.com
  • prod2-www2-i9-s3-root-bucket.s3.amazonaws.com
  • wwwcdn.i9complete.com
  • wwwcdn2.i9complete.com
  • sts.i9complete.com
  • sts2.i9complete.com
  • stse.i9complete.com
  • www.i9complete.com
  • www2.i9complete.com
  • wwwe.i9complete.com
  • secure.immigrationtracker.com
  • qamobileapi.i9complete.com
  • integrationdevmobile.i9complete.com
  • integrationdevmobileapi.i9complete.com
  • prodmobile.i9complete.com
  • prodmobileapi.i9complete.com
  • prod2mobile.i9complete.com
  • prod2mobileapi.i9complete.com
  • demomobile.i9complete.com
  • demomobileapi.i9complete.com

Domain names may need to be added to Internet Explorer’s Trusted Site list if your enterprise is utilizing Internet Explorer and Single Sign On. This configuration option is located in the Internet Options Control Panel.

IP Addresses:

  • Production
    • 52.137.110.75

    • 52.158.255.56

    • 20.36.22.68

  • Development
    • 51.143.51.58

    • 52.183.65.254

    • 52.183.31.131

Email domains:

  • trackercorp.com
  • trackeri9.com
  • i9complete.com
  • mitratech.com

Tracker’s web applications utilize Amazon Web Services Simple Email Service (AWS SES) for email delivery.

E-Verify:

  • Protocol: Websockets
  • Domain: everifysignalr.service.signalr.net
  • Public IP: 52.250.123.94

Telemetry Functionality

Your organization may need to add these domains to an include-list for the telemetry to function correctly. If the sites are blocked, the I-9 Complete application will continue to function normally, and we will not collect any telemetry data. Mitratech does not sell this telemetry or use it for any other purpose except to provide our business leaders with data to help improve the performance and usability of the I-9 Complete application. 

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