Skip to main content
Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.

 

Xingtai Release – November 2024

What's New? 

Form I-9

  • Introducing I-9 Pro: A new feature that enables seamless virtual document verification in compliance with the latest DHS rule (You can access the final ruling here), allowing employers to remotely complete Form I-9 with Tracker I-9’s compliance experts. For more details, refer to the I-9 Pro Feature Guide and for any questions you can reach out to Tracker I-9 support team by creating a case on the Support Portal. 
  • A new Clear Search Filters & Results link has been added to the bottom left of the Employee Profile container within the "Search for Existing Employee" modal screen. This enhancement allows Distributor Admins and I-9 Managers to quickly reset all search filters, making it easier to initiate a fresh search efficiently and return to the default view with a single click.                                                                                                                                                                                                                                Clear Search Filters & Results link.png
  • When an employee selects "A noncitizen (other than Item Numbers 2 and 3 above) authorized to work" as their employment status, the Date Authorized to Work Until field is now visible in the "View Section 1 Employee Information" container under Section 2. This helps the Tracker Compliance Experts team identify discrepancies between work authorization dates in Sections 1 and 2 during I-9 Pro appointments.                                                                                                                                                                      Date Authorized to Work Until.png
  • The I-9 Custom Report has been updated with the following new export fields under the “Choose Report Fields” section to provide users with enhanced reporting capabilities. These new fields are: 

    • Network Alliance Appointment Date/Time
    • Network Alliance Appointment Status 
    • I-9 Pro Appointment Date/Time
    • I-9 Pro Appointment Status
    • Section 2 Approved Date  
    • Section 2 Approved By
    • Section 3 Approved Date 
    • Section 3 Approved By

These fields will display in the report once the user clicks the “Run Report” button, as shown below: 

Custom report fields.png

API/Flat File

  • To reduce the potential update failures, employee profile records can now be updated via API or Flat File, regardless of the associated I-9 Manager account status.

What's Fixed? 

Form I-9

  • Fixed an issue in the mobile EDU section that allowed submission of the EDU process without requiring a List B document upload.
  • Fixed an issue that prevented I9 Managers from viewing/completing Sections 1, 2, or 3 of the Form I-9 using Mobile device.
  • Fixed an issue where inaccurate signature information appeared in the FormI9 and FormI9FilingHistory table.

API

  • Fixed an issue where the `NextActionID` POST call was not retrieving the Employee records for certain IDs related to Section 3.

E-Verify

Fixed an issue where the next action incorrectly displayed as “Reverification Due” when E-Verify was incomplete, and Section 3 was completed with a TPS-based EAD document for an E-Verify Form I-9.s

  • Was this article helpful?