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Mitratech Success Center

FAQs and Solutions

This section details frequently reported items and their workarounds or solutions.

Using Quick Submit Feature Submits Stages Twice

A workflow that has an email notification quick-submit feature may at times be submitted twice after submitting with the quick submit feature. Downstream stages will also be submitted twice. 

Workaround: Remove quick submit email feature. 

If you would like to be notified when this is released please submit a case to Mitratech Support and reference TAPSUP-2132.

Esig Tags Saved with Unsupported Characters

Esignature Tags containing non-alphanumeric characters do not show up in the dashboard list of dynamic fields, even when the fields are added to the repository. This also applies to spaces.

Example characters: !@#$%^&*
Example Esignature Tag: "test_#_test"

If you need to resolve this please contact support at Pat@mitratech.com

SSO Cycling When Using Safari

When logging in via Safari with SSO activated the user may be cycled back out of the application. To resolve set the Safari cookie setting to "Always Allow". If this does not resolve the cycling se the Safari cookie setting to "Allow from websites I visit" & add Okta in the list of websites.

Workflow Permissions

We have also received several cases for disappearing permissions which were the result of reverting to an earlier version of the workflow and not re-adding permissions. Make sure that after reverting to a previous version permissions are checked before going live. We know the way this behaves today is not ideal and are changing this functionality in a future release. If you would like to be notified when this is released please submit a case to Mitratech Support and reference TAPSUP-1781.

Dashboard Timeout

At times a dashboard may load slowly or not at all. If this happens Mitratech will immediately execute a script to reset the indexes on the dashboard. A permanent solution is under development. If you would like to be notified when this is released please submit a case to Mitratech Support and reference TAP-2730.

Dashboard Values Empty for Fields

Database shows form field data entered and stored, but it is not updating the dashboard. this is currently corrected via script. A permanent solution is under development. If you would like to be notified when this is released please submit a case to Mitratech Support and reference TAP-2694.

Pre-population of Conditional Data Sources in Combination with Workflow Record Search

When pre-population of conditional datasources are used in combination with Workflow Record search the pre-population is failing. If you would like to be notified when this is released please submit a case to Mitratech Support and reference TAPSUP-1881.

Options to Mitigate:

1) Leave the conditional datasource connected to the Field dropdown. 
You can still select the correct option from the filtered dropdown list, but this field will NOT pre-populate with the value from the workflow it is referencing. 
2) Remove conditionality from the Field dropdown. 
This will allow pre-population to work as expected, but if a user tries to pick a new value from the dropdown they will be presented will ALL values from the datasource (even values that do not belong to the country specified).
3) Make the Field Field READ-ONLY
Removing conditionality will fix the pre-population issue and setting the field to read-only will avoid invalid data entries. However, you'll lose the ability to edit the Field.

"Add as Text" Option not Working as Intended in Document Builder Table

In the document builder, while using a table and pulling the information by using the "Add as text option", it is not pulling the information from the table(request). Instead of using "Add as text" in the document builder , for a workaround, use "Add as html". If you would like to be notified when this is released please submit a case to Mitratech Support and reference TAPSUP-1852.

Multiple Pre-pop Rules from Same Source do not Trigger Correctly

When you have multiple prepop rules on the same stage that all pull from the same parent source, only one of them can trigger. For example, if I have two prepop rules that both pull from current user and one points to name and one points to email, only name or email will populate, not both. It seems like the first rule on the stage populates most often, but I've also seen the second rule populate and not the first. Regardless, only one of the two ever populates when running the stage. This issue has been replicated with User Prepop, Grid Data Source Prepop, and User Select Prepop.  If you would like to be notified when this is released please submit a case to Mitratech Support and reference TAP-3731.

Workflow Requests in Splitter Stages do not Appear in the Dashboard

Workflow request is not visible while in the Splitter Stage by non super admin users. As soon as the workflow leaves the Splitter Stage it becomes visible to users on the dashboard again. If you would like to be notified when this is released please submit a case to Mitratech Support and reference TAPSUP-1920.

Email Validation Error With Special Character Before the "@"

1. Create a form field with email validation 
2. Create a stage in the workflow and give the appropriate form access
3. Type the email address with a special character before the "@" , like  "mike_@hotmail.com" or "green$@notanemail.com"
4. Click submit

Expected Result: Stage should be submitted without any issue

Actual Result: Unable to submit the stage and throwing the error: Fields with validation submitted with unauthorized values. Validation error of email field

If you would like to be notified when this is released please submit a case to Mitratech Support and reference TAPSUP-2084.

Must Clear Cookies to use TAP with Safari and SSO

SSO authentication will continue to loop in Safari and fails to redirect to TAP unless the browser cookies and cache are cleared.

Alternative: Use a different browser

If you would like to be notified when this is released please submit a case to Mitratech Support and reference TAPSUP-2114

 

 

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