FAQs and Solutions
This section details frequently reported items and their workarounds or solutions.
Document Builder Template Header & Footer - Images only show up with text
Images not displaying in the header/footer of a doc builder template. As a workaround add text to the header then the image will display. If you would like to be notified when this is addressed in a release please submit a case to Mitratech Support and reference TAPSUP-2875.
Error Received When Uploading file with Multiple "." via Attachments on the Workflow Form
Files named with multiple "." (ex. Test12.11.20) can be uploaded in a form field but not when using the Attachments section in a workflow request. Error "Multiple extensions are not allowed." will occur.
Alternate Options: Upload file via form field or remove period from file name.
If you would like to be notified when this is addressed in a release please submit a case to Mitratech Support and reference TAPSUP-2725.
Using Quick Submit Feature Submits Stages Twice
A workflow that has an email notification quick-submit feature may at times be submitted twice after submitting with the quick submit feature if the "Are you sure?" page has been turned off. Downstream stages will also be submitted twice.
Solution: Turn "Are you sure?" page back on. Please reach out to support to complete this.
SSO Cycling When Using Safari
When logging in via Safari with SSO activated the user may be cycled back out of the application. To resolve set the Safari cookie setting to "Always Allow". If this does not resolve the cycling set the Safari cookie setting to "Allow from websites I visit" & add Okta in the list of websites.
We have also received several cases for disappearing permissions which were the result of reverting to an earlier version of the workflow and not re-adding permissions. Make sure that after reverting to a previous version permissions are checked before going live.
Dashboard Values Empty for Fields
Database shows form field data entered and stored, but it is not updating the dashboard. this is currently corrected via script. A permanent solution is under development. If you would like to be notified when this is released please submit a case to Mitratech Support and reference TAP-2694.
Must Clear Cookies to use TAP with Safari and SSO
SSO authentication will continue to loop in Safari and fails to redirect to TAP unless the browser cookies and cache are cleared.
1) Set the Safari cookie setting to "Always Allow".
2) If Step1 does not work, then Set the Safari cookie setting to "Allow from websites I visit" & add SSO provider in the list of websites.