Defect Fixes

Issue: DocuSign integration does not handle expired routes correctly
Tracking Code: TAPSUP-7436
Case Number: N/A
Reported Version: 1.15.0
Workaround: None

Pre-Requisites
Access to the TAP environment.

Steps to Reproduce

1. Create a simple workflow with e-sign support.
2. Set up e-sign splitter and relationship conditions based on the document status: 'Aborted' and 'Expired'
3. Submit the workflow and let the e-sign document expire.

Expected Results of Steps
The document status should change to 'expired' when the document expires on DocuSign.

Actual Results of Steps
The document status displays as 'canceled' even when the document has 'expired' on DocuSign.

Root Cause Analysis
This issue is arising because the Callback service is receiving an incorrect Envelope Status from DocuSign. Previously, when an envelope expired, it used to send a 'TimedOut' status, but now it sends a 'Voided' status. However, TAP interprets 'Voided' as 'Cancelled' rather than 'Expired.' Please note that the 'TimedOut' status is no longer used in DocuSign and has become a legacy status.

Impacted Areas: 

1. DocuSign Signature
2. CallBack Utility tool
3. Callback Service

Tested Areas: 

1. DocuSign Signature
2. CallBack Utility Tool
3. Declined Sign
4. Expired Sign
5. Aborted Sign

 

For more information on eSignature Splitters, check the Client Success Center.