Error received when attempting to view documents within matter
Attempting to view a document within a matter record and receive an error: Error replacing HTML, element not found MainMatterDocs
The error message occurs due to the user not having the document view permission. To resolve this issue please follow the steps below:
• Select People
• Select In-house Legal Department
• Locate the users record
• Select Matter Permissions
• Select Document & Files
• Ensure the Documents view permission is enabled by clicking on the red icon
• Review the remaining permissions and make any additional changes necessary