Skip to main content
Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.


Forgotten password email link does not work

User received the email with the subject "User Access", user clicks on the link "Reset your Password for Lawtrac" but the user is unable to reset the password because the link in the email message does not work.

To resolve this issue please follow the steps below: 

Select My Lawtrac 
Select Application Administration 
Select Application & Database 
Select Option 2. Data Locations 
Ensure the field LAWTRAC APPLICATION ADDRESS: has your company's site FULL URL.


  • Was this article helpful?