User received the email with the subject "User Access", user clicks on the link "Reset your Password for Lawtrac" but the user is unable to reset the password because the link in the email message does not work.
To resolve this issue please follow the steps below:
Select My Lawtrac
Select Application Administration
Select Application & Database
Select Option 2. Data Locations
Ensure the field LAWTRAC APPLICATION ADDRESS: has your company's site FULL URL.