INSZoom:-Petition Status Templates
Petition Status Templates
First, navigate to the Knowledge Base ('Setup' >> 'Knowledge Base') and select 'Petition Status Templates' in the left menu:
Now, you can add a custom status by clicking 'Add New'. Include a description and click 'Save':
To use this new status, head to the case info page and click on 'Details/Dates' in the left menu. Click 'Edit' and select your new status where it says 'Customized Case Status':
You'll see the updated status under 'Current Case Status':