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Mitratech Success Center

View Timekeeper Rates

Please, ensure that your client’s settings allow for Rate Sharing by checking the Settings

Click the “Clients” tab, select your client, click the “Settings” icon

 – if Rate Sharing is “On” then your client allows rate viewing through Collaborati 

 – if Rate Sharing is “Off” then your client does not allow rate viewing through Collaborati

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View Individual Timekeeper Rate

If your client uses the Rate Sharing feature in Collaborati, you can view the rates for your timekeeper by following the steps below:

1. Click on “Timekeepers” in the top menu bar

2. Click on the timekeeper’s name

3. Click the third icon from the top on the left navigation menu (“Rates”)

4. Click "Select Office" to choose the correct Office from the dropdown menu

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              Rates for one individual timekeeper

View Client Rates for multiple Timekeepers

If your client uses the Rate Sharing feature in Collaborati, you can view the rates for all your timekeepers by following the steps below:

1. Click on “Clients” in the top menu bar

2. Click on your Client’s name

3. Click the eighth icon from the top on the left navigation menu (“Rates”)

4. Click "Select Office" to choose the correct Office from the dropdown menu

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           Rates for multiple timekeepers

Timekeeper Rates not Showing

If one or more timekeeper rate(s) do not appear as described above, follow these steps:

  1. Verify your client's settings allow for Rate Sharing
  2. Verify that Rate Requests for that timekeeper have been approved for the correct dates (or confirm with the client that the rate is approved)

Then contact your client for assistance.  Your client may need to work with TeamConnect Support or Lawtrac Support to investigate further.

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