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Client Support Center

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Approved Invoice Has Not Been Paid/Help with Payments

Once invoice is approved in Collaborati, for more information regarding payments:

If your invoice status is "Approved", we recommend you contact your client as it is their accounts receivable department that handles the payments. Collaborati does not handle the payment of invoices. 

Please refer to our article How do I view client contact information and billing guidelines? for instructions on how to find the client's billing contact.

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