Skip to main content
Mitratech Success Center
Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.

 

Resolve an Invoice That is Multiplying Fields / Locale Issue

  1. Last updated
  2. Save as PDF
The defect seems to cause the "amount" to be multiplied or divided by 100.

When using international offices, the Locale setting in Collaborati can sometimes cause fields to multiply. Complete the following procedure to resolve this issue.

  1. Clear your web browser's cache and history. Please refer to your web browser's help documentation for the steps needed to take these actions.
  2. Close and re-open your web browser.
  3. Log in to Collaborati.
  4. Click on "Preferences" (top right)
  5. Change the Locale setting to English (United States).
  6. Click Save.
  7. Log out and log back in to Collaborati.
  8. Create a test invoice.

For further assistance, please review below the detailed steps with screen shots

Fixing the Locale preference problem with (screen shots)

  • Login to Collaborati
  • Click on the Preferences (top right)

COLL-Locale issue- Preference.JPG

  • Change the Locale to show "English (United States)" not "Use browser locale" 
  • Click Save.
  • Log out and log back in to Collaborati.
  • Create test invoice

COLL-Locale issue-TimeZone.png

  • Clear cache and browser history

If you require further assistance, please contact Collaborati Support.

  1. Back to top
  • Was this article helpful?

Recommended articles

  1. Article type
    Topic
  2. Tags
    1. cleanup keep
    2. invoice
    3. locale defect