Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.

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How to Log In

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Steps to Log in

Acuity will send a Welcome email with a link to your password after setting up your new user account. If you do not see the email, check your Junk mail box before contacting Acuity Support.

Note the User ID listed in the email
Click the link provided in the email to access your password (see below):

Next, enter your client's url or https://login.prod.acuityelm.com/
Enter your User ID or Email address and Password
Passwords are case sensitive and must be typed exactly as provided.
Click the Log in button

Note: Some Client Users have a SSO option. If so, an additional Log in option will display below the standard Log in for these users.