Steps to Reset your Password

• If you forgot your password, you can change your own password at any time.  For video instruction, see Forgot Password - Video
• From the Login page, enter your Acuity User ID or Email address
• https://login.prod.acuityelm.com/forgot_password
• Click the Restore password button

• Your password request will be sent

• Check your inbox for the link to change your password (see below):

• If the link expired, you can just follow the above steps to have a new one sent

Note:  If you would prefer Acuity generate a password on your behalf, click here: Password Reset

• You will be sent a temporary link which will expire after 24 hours
• Your User ID will be included in this email
• After you note the password, log in immediately with that same password
• Do not copy and paste the password as it can add unnecessary spaces
• Once you've logged in successfully with the new password, you can use it for up to a year
• If you'd prefer to change your password after receiving a system generated one, follow the steps in How to Change your Password
• Make sure to wait a few minutes to confirm your recently issued password syncs

Forgot User Name?

• Your internal Acuity Admin contact should be able to provide your Acuity User ID from your profile within Acuity
• Or, feel free to reach out to us and we'd be happy to provide AcuityCaseForm
• Starting in 2024 we also accept an email address as an alternative to your Acuity User ID