Why can't I locate my Invoice
Why can't I locate my invoice?
If your Invoice is older than a year, you will need to remove the Service Period date default which is set to a rolling year.
- Example results with Service Period date default set:
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Example results once Service Period date default removed:
Acuity Tips:
- Create a Saved Search which removes the date default. For written instruction on Saved Searches, see Saved Searches
- Or, if you know the Claim Number, go to the Financial tab on the Claim Profile
- Click the Invoices option
- View ALL invoices tied to the Claim
- This section only filters if you select Refine Invoices Filter
- For more written instruction on Invoice Searches, see Invoice Search