1. If you need to reassign cases, tasks, and notifications from the former employee to the new employee before deactivating the former employee’s user account, you can do so by using the Reassignment Utility.  For assistance, please contact your Super User or Tracker Support.

2. To make a license available so you can add a new user account, you must deactivate the former employee’s user account.  To do this:

a. From the Navigator, go to Settings and select Users from Tenant Settings.  ****

a.  Under the Tenant User List, find the former employee’s name, click the Switch icon to Deactivate.

b.  Once the former employee’s account is deactivated, a license should be available for you to add a new user.

****If you do not see this option, please contact your designated Super User or Tracker Support.