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How do I stop reminders from being sent to my client?

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When you send a client a questionnaire invitation or a document checklist request, you have the option of sending a reminder.  If the Send Reminder box was checked when the questionnaire invitation or document checklist request was sent, the client will receive a reminder email at the frequency that you specified.  The default is set to every 3 days.

For questionnaires, the email reminders will be sent until the questionnaire is submitted by the individual or until the questionnaire is deleted.

For documents, you may go to the Requested Documents page, click the Edit icon, and uncheck the Send Reminder box to stop reminders from sending. The email reminders will also stop when the document is uploaded by the individual or when the document is deleted.