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Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.


How do I stop reminders from being sent to my client?

1. When you send a client a questionnaire invitation or a document checklist request, you have the option of sending a reminder.  If the Send Reminder box was checked when the questionnaire invitation or document checklist request was sent, the client will receive a reminder email at the frequency that you specified.  The default is set to every 3 days.

2. The email reminders will be sent until the request is fulfilled or until the questionnaire or document request is deleted.