Skip to main content
Mitratech Success Center

Client Support Center

Need help? Click a product group below to select your application and get access to knowledge articles, webinars, training content, and release notes or to contact our support team.

Authorized users - log in to create a ticket, view tickets status and check your success plan details.

 

Why can I not open a document directly from TeamConnect after checking it out and saving it?

If you’re having a problem with opening documents that you JUST saved on your computer and this dialog box no longer appears (That is if you see this ‘Download complete’ pop-up window for a split second, but the ‘Close this dialog box when download completes’ checkbox is checked), then follow the following instructions.

TCKB - can't open a document directly from TeamConnect (Image 1).png

Step (1) : Go into Tools and select the last option, ‘Internet Options’
Cannot open Document

TCKB - can't open a document directly from TeamConnect (Image 2).jpg
Step (2): Go to the ‘Advanced’ tab on the top right

TCKB - can't open a document directly from TeamConnect (Image 3).png

Step (3): Scroll down in the ‘Settings’ section a little bit until you see the ‘Notify when downloads complete’

TCKB - can't open a document directly from TeamConnect (Image 3).png

Step (4): If you are having this problem outlined at the top of these instructions, then this check box should be unchecked. To remedy this problem, check the checkbox and apply

TCKB - can't open a document directly from TeamConnect (Image 5).png

  • Was this article helpful?