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Collaborati and TeamConnect sync issue

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Problem Summary

Collaborati and TeamConnect synchronization issue.

The matter is not available at ebilling even after adding the related vendor contact as invloved party.

Cause

Due to mutliple accounts with same name in TeamConnect. The one which was associated with the matter was not the one which had a Collaborati profile.

Resolution

Removed the current (duplicate) vendor contact and added the correct one so that the matter is available at Collaborati end for the Vendor.

Related Case


Case Id : 2020-0717-625337

Account : Pfizer Inc.

Mitratech Asset : Collaborati