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Mitratech Success Center

Troubleshooting

Q: For CSC, why don't I see all of the fields that are in my record after it is retrieved to TeamConnect?

A: Your record may have custom attributes as part of the SOP XML. To ensure that you can see these custom attributes in your TeamConnect SOP record, under the root category of the Service of Processes - CSC object definition, your system administrator must add custom attribute names that match the names in your SOP XML. Once this is done, when an SOP record is created, the custom attributes in the retrieved XML are copied into the new custom fields.

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