Pending InvoiceIQ Approval

A search view Pending InvoiceIQ Predictions is created to track invoices that are pending with recommendations, thus identifying problems.The InvoiceIQ Status field in the custom search enables the user to find out the Invoices having pending approval as shown:

Typically, this search view will only show newly created invoices and they should not be pending for more than an hour.  If a large number invoices are pending and have been for an extended time, then additional investigation is required.

Logging of InvoiceIQ Requests

InvoiceIQ has added a new System Appender to filter InvoiceIQ logging messages into one place. This InvoiceIQ Appender will help in troubleshooting issues with the InvoiceIQ module specifically.

To access the logging of InvoiceIQ requests/ IIQ Appenders, go to Admin → Logging → System (In addition to the existing appenders (Default, CSM…))

There will be a separate row for IIQ with the check-box. Unlike the other loggers, the new IIQ logger will include all customization logs.

Sync Details:

It is necessary to check the problems related to the list of invoices with hyperlinks that show all pending items in the InvoiceIQ process.

The following two objects serve as the queue for invoices going to the prediction engine.  

• InvoiceIQ Requests 
• InvoiceIQ Model Sync Requests

The following two objects serve as the queue for invoices being sent to or removed from the training database after they have been approved or voided.

• InvoiceIQ Training Request
• InvoiceIQ Void Request

So these are included in the InvoiceIQ object view to show pending items. The record will also contain a link to the invoice. These are done as batch displays, because the objects are not set up for a parent object. The related object search view will show the record link, the created date and the Invoice which should be a link to the invoice.