IMAP

Issue: Troubleshooting the TeamConnect IMAP Server

Resolution: There are two ways to view IMAP Server events from a log.

You can view the system default log. See Viewing Logs.

You can also create an IMAP Appender.

License File

Issue: A "License file is missing" error message displays

Resolution: If you have not uploaded a license file for your application, an error message will display throughout the application ("License file is missing. Please check that it exists under Top Level\System"). The license file should be uploaded to the Documents area \Top Level\System folder in TeamConnect.

Issue: A "User account cannot be created because the number of active user accounts has exceeded the limit specified in the license key" error message displays

Resolution: If you have reached the maximum number of users allowed in your current license file, this error displays when you attempt to create a new user. To add seats to the license file, contact Mitratech support. For more information, see How can I tell how many licensed user seats are remaining (unused)?.

Issue: A "User account cannot be updated because the number of active user accounts has exceeded the limit specified in the license key." error message displays

Resolution: If you have reached the maximum number of users allowed in your current license file, this error displays when you attempt to activate an inactive user. For more information, see How can I tell how many licensed user seats are remaining (unused)?.

Issue: A "License file is invalid. Please check that it is correctly formatted." error message displays

Resolution: If the license file you uploaded cannot be validated, this error message will display throughout the application. Contact Mitratech support for assistance.

WebDAV

Issue: When a user uploads files in batch loads using the WebDAV feature, the TeamConnect Documents displays all files as having the type, Data Mapping Files, instead of the actual file type (for example .DOC). The files that were uploaded in batch do not appear in full-text search results.

Resolution: You may need to update a TeamConnect configuration file with information about document extensions and MIME types that you expect to upload in batch.

Email Notifications

Issue: TeamConnect system email notifications include links to TeamConnect that do not work.

Resolution: Verify that you have set up the Login URL field in Admin Settings. For more information, see the topic Setting Up Email and description of the Login URL field.

Clustered Environment

Issue: In a clustered environment, data does not appear identically in each workstation session and/or the database server issues optimistic locking error messages.

Resolution: Cache synchronization between nodes in the cluster may not be working properly.

Searching

Issue: When performing a global search using "All as the qualifier, an error message appears.

Resolution: You may need to enable full-text search as follows:

1. On the SQLServer host, open Services and look for SQL Full-text Filter Daemon Launcher (MSSQLSERVER).
2. Ensure that this service is running and is started by the same user who started the SQLServer (MSSQLSERVER) service.
3. Once the service is running, log-in to Microsoft SQL Server Management Studio as 'sa' user.
4. Open the master database and execute the following command:
   sp_fulltext_service 'restart_all_fdhosts'

Localization Spreadsheet

Issue: I cut and pasted translated text into the Excel localization spreadsheet and now I cannot delete it or make any changes.

Resolution: If you plan to copy and paste translated data from third-party translation software, such as Google Translate, you may have difficulty deleting or making changes to the text that you paste into Excel.

To avoid this, after you copy your text and are in the Excel spreadsheet, go to the appropriate cell, right-click, select Paste Special, and then select Text. This removes any hidden characters and allows you to make changes to your pasted text if necessary.