6.3.4 Known Issues
This is a living document that will report Known Issues at the time of a release and add new issues as they are reported. This document will also share the patch plan for reported issues.
How to Use this Document
This document does not reflect all client cases submitted through Support and recorded in Salesforce. This lists reflects the cases that have been escalated to Engineering for further action. Client cases that have been escalated to Engineering will be in one of four categories:
SOH - Support Office Hours - tickets that are escalated where Support needs assistance from an Engineer to find a solution. Some SOH cases are moved into the queue for a bug fix. Some are closed through other means like a workaround, configuration change, etc.
QAQ - these are tickets escalated from Salesforce or SOH that likely need a bug fix. In this stage, Engineering is vetting the ticket information and verifying a bug fix is the right solution.
SUPPORTPRI - QAQ tickets get escalated to the SUPPORTPRI bucket when we’ve determined that a fix is required to solve the problem, the ticket information is good and we can reproduce the issue.
TC - Regression bugs logged by internal teams for a fix. These are typically low priority otherwise they would have been fixed before the release went out.
NOTE: If you, the Client, do not see one of your cases here that you believe needs to be escalated to Engineering, please reach out to your Support representative.
Issues Reported against TCE 6.3.4
(if reported on a 6.3.4 patch, it will be listed under the tracking code)
| Tracking Code | Reporter | Issue | Patch/Update | Release Date | Status |
| SUPPORTPRI-64791 TCE 6.3.4 Log4j Remediation |
Client | Global Search Index Tool > Records added when the Object is being Indexed does not show up in the 'Records processed count' | Not Scheduled | ||
| SUPPORTPRI-64344 | Client | Unable to approve/reject via email without changing the format of the approval email to plain text first | TCE 6.3.4 Patch 9 | 7/29/22 | Released - Client Only |
| SUPPORTPRI-63293 | Client | Invoice will not Post if more than 1 Invoice Approvers are assigned | TCE 6.3.4 Patch 3 TCE 6.3.5 Patch 17 TCE 6.3.6 |
3/22/22 9/23/22 4/29/22 |
Released |
| SOH-4089 | Client | Reindexing Contact on Global Search Index Tool on SIT not comleting | Client requested ticket closed. Pursued a different approach | ||
| SOH-4057 | Client | Security risk of jquery-migrate v1.2.1 | Upgrading this library requires more changes than expected. Not to resolve the issue. | ||
| SOH-3987 | Client | Global Search 500-Internal Error | Issue was resolved on its own, client asked to close the case. | ||
| SOH-3846 | Client | Unable to update the security for any object | Resolved by fixing Accessibility Mode Configuration | ||
| SOH-3745 and QAQ-7837 | Client | My Pending Approvals not opening | SUPPORTPRI-61838 TCE 6.3.3 Patch 4 TCE 6.3.4 Patch 4 TCE 6.3.5 |
11/4/21 6/22/22 2/28/22 |
Fixed with SUPPORTPRI-61838 Released |
| QAQ-8600 | Client | User is getting logged out once they click on documents side menu bar | Solution provided. Client confirmed to close the case. | ||
| QAQ-8129 | Client | Can't use Global Search after installing TCE 6.3.4 Patch 1 | Patch build reissued |
Known Issues marked as Won't Fix
These issue were deemed low user path/low priority. If you see an issue in this list that affects your team, please contact TeamConnect Support.
| Tracking Code | Reporter | Issue | Patch/Update | Release Date | Status |
| QAQ-8312 | Client | Client is unable to view the full description in history tab of a matter | Won't Fix - Not a defect | ||
| SOH-3987 | Client | Global Search issue (500-internal error) | Resolved on its own |