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Mitratech Success Center

6.3.2 Known Issues

This is a living document that will report Known Issues at the time of a release and add new issues as they are reported. This document will also share the patch plan for reported issues.

How to Use this Document 

This document does not reflect all client cases submitted through Support and recorded in Salesforce. This lists reflects the cases that have been escalated to Engineering for further action. Client cases that have been escalated to Engineering will be in one of four categories:

SOH - Support Office Hours - tickets that are escalated where Support needs assistance from an Engineer to find a solution. Some SOH cases are moved into the queue for a bug fix. Some are closed through other means like a workaround, configuration change, etc.

QAQ - these are tickets escalated from Salesforce or SOH that likely need a bug fix. In this stage, Engineering is vetting the ticket information and verifying a bug fix is the right solution.

SUPPORTPRI - QAQ tickets get escalated to the SUPPORTPRI bucket when we’ve determined that a fix is required to solve the problem, the ticket information is good and we can reproduce the issue.

TC - Regression bugs logged by internal teams for a fix. These are typically low priority otherwise they would have been fixed before the release went out.

NOTE: If you, the Client, do not see one of your cases here that you believe needs to be escalated to Engineering, please reach out to your Support representative.

Issues Reported against TCE 6.3.2

(if reported on a 6.3.2 patch, it will be listed under the tracking code)

Tracking Code Reporter Issue Patch/Update Release Date Status
Also on TCE 6.2.6, TCE 6.30
Internal CSM Settings > Clearing Filter on Firm, Office Tab is redirecting user to Connection Tab TCE 6.2.8 Patch 1
TCE 6.3.2
SUPPORTPRI-61127 Client Several users pushed to 'fatal error' page whenever navigating to any tab: Appointments, Contacts, Admin, etc. TCE 6.3.3 Patch 1
TCE 6.3.4
TC-40859 Internal Unable to sort time entries by date in Interactive Line Item View TCE 6.3.5 2/4/22 Released
SUPPORTPRI-59970 Internal 'Export Results' for Contacts, Users and Groups displaying Error and not exporting the Results TCE 6.3.2 8/18/21 Released
QAQ-7187 Client Unable to sort time entries by date in Interactive Line Item View Fixed by TC-40859
TCE 6.3.5


QAQ-7006 Client Option to select the Category is missing under filter of Default Search Module of Contact Fixed by SUPPORTPRI-60636
TCE 6.3.2 Patch 2


Known Issues marked as Won't Fix

These issue were deemed low user path/low priority. If you see an issue in this list that affects your team, please contact TeamConnect Support.  

Tracking Code Reporter Issue Patch/Update Release Date Status
SOH-3297 Client Custom search is not returning accurate results for time zone dependent     Closed as Duplicate
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