6.3.1 Known Issues
This is a living document that will report Known Issues at the time of a release and add new issues as they are reported. This document will also share the patch plan for reported issues.
How to Use this Document
This document does not reflect all client cases submitted through Support and recorded in Salesforce. This lists reflects the cases that have been escalated to Engineering for further action. Client cases that have been escalated to Engineering will be in one of four categories:
SOH - Support Office Hours - tickets that are escalated where Support needs assistance from an Engineer to find a solution. Some SOH cases are moved into the queue for a bug fix. Some are closed through other means like a workaround, configuration change, etc.
QAQ - these are tickets escalated from Salesforce or SOH that likely need a bug fix. In this stage, Engineering is vetting the ticket information and verifying a bug fix is the right solution.
SUPPORTPRI - QAQ tickets get escalated to the SUPPORTPRI bucket when we’ve determined that a fix is required to solve the problem, the ticket information is good and we can reproduce the issue.
TC - Regression bugs logged by internal teams for a fix. These are typically low priority otherwise they would have been fixed before the release went out.
NOTE: If you, the Client, do not see one of your cases here that you believe needs to be escalated to Engineering, please reach out to your Support representative.
Issues Reported against TCE 6.3.1
(if reported on a 6.3.1 patch, it will be listed under the tracking code)
| Tracking Code | Reporter | Issue | Patch/Update | Release Date | Status |
| SUPPORTPRI-62162 | Client | Interactive line item block displaying dates shifted by 1 day | TCE 6.3.4 | 12/1/21 | Released |
| SUPPORTPRI-62282 | Client | Changes to contact name are not updated properly in the display and hover in Involved Party records | TCE 6.2.7 Patch 2 TCE 6.2.8 TCE 6.3.1 Patch 1 TCE 6.3.3 Patch 14 TCE 6.3.5 |
11/17/21 3/31/22 12/8/21 4/13/22 2/22/22 |
Released Released Released Released Released |
| SUPPORTPRI-62508 | Client | Single Sign-On User not able to update user preferences | TCE 6.3.3 Patch 6 TCE 6.3.3 Patch 10 TCE 6.3.4 Patch 7 TCE 6.3.5 |
1/12/22 2/3/22 5/31/22 2/22/22 |
Released Released Released Released |
| SUPPORTPRI-62559 | Client | Error trying to use FE201 billing rules in CSM 6.3.1/TC 6.2.6 | Cannot Reproduce. Issue working fine in TCE 7.0. | ||
| SUPPORTPRI-62566 CSM 6.3.1 |
Internal | CSM - Authorize and Reject Checkboxes are checked by default for a timekeeper in New Timekeeper Authorization wizard | Cannot Reproduce | ||
| SUPPORTPRI-62570 | Internal | "Error During Evaluation of the Route.Null" when an Accrual Invoice is Posted | TCE 6.3.7 TCE 7.0 |
8/9/22 09/29/22 |
Released Released |
| SUPPORTPRI-64760 CSM 6.3.1 |
Client | Data on contact card is destroyed when the card is mapped to a timekeeper | CSM 6.3.1 Patch 1 CSM 7.0 |
7/22/22 9/29/22 |
Released Released |
| SUPPORTPRI-64880 | Client | User is unable to create involved party for the child objects in setup | TCE 6.3.6 Patch 3 | 8/25/22 | Released |
| SUPPORTPRI-65608 | Client | Object Filters not showing in Global Search results | Not Scheduled | ||
| SUPPORTPRI-65180 | Client | Invoices tied to AFA matters cannot be approved by users who do not have 'View Admin Settings records' rights | CSM 6.3.1 Patch 2 | 9/22/22 | Released |
| SOH-3956 | Client | Access to My Pending Approvals portal pane on home page throwing error | Installed Patch 6.3.3 patch 4 to resolve | ||
| SOH-3360 | Client | Invoice gives error when line item date is on the last date of end of fiscal year | Installed patch TCE 6.3.5 Patch 7 to resolve | ||
| SOH-3281 | Client | Unable to modify and update the email notifications | Fixed with SUPPORTPRI-62508 TCE 6.3.3 Patch 6 TCE 6.3.3 Patch 10 TCE 6.3.5 |
1/12/22 2/3/22 2/22/22 |
Released Released Released |
| SOH-3236 | Client | Matter budget value in "Matter Budget Insight" block not updating | Cleared bad data | ||
| SOH-3132/QAQ-7619 | Client | lineitem service date shows a day prior of any date entered when using the interactive line item block | Fixed by SUPPORTPRI-62162 TCE 6.3.4 |
12/7/21 |
Released |
| QAQ-8190 | Client | Invoices tied to AFA matters cannot be approved by users who do not have 'View Admin Settings records' rights | Fixed with SUPPORTPRI-65180 CSM 6.3.1 Patch 2 |
9/22/22 |
Released |
| COLD-553/COLL-20615 | Client | Search by Country does not work for Timekeepers awaiting authorization | Resolved | ||
| QAQ-7544 / SUPPORTPRI-65608 | Client | Object filters not showing in global search results | Resolved |
Known Issues marked as Won't Fix
These issue were deemed low user path/low priority. If you see an issue in this list that affects your team, please contact TeamConnect Support.
| Tracking Code | Reporter | Issue | Patch/Update | Release Date | Status |
| SOH-3208 | Client | AFA options deactivates during CSM sync | Not a Defect | ||
| SOH-3180 | Client | TeamConnect error not properly displaying in TAP | Not a Defect | ||
| QAQ-8102 | Client | Interactive Line Items not displayed in Printable View of Invoices | Not a Defect | ||
| QAQ-6767 | Client | Checkbox interaction not working in Screen Designer | Cannot Reproduce |