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Mitratech Success Center

6.3.1 Known Issues

This is a living document that will report Known Issues at the time of a release and add new issues as they are reported. This document will also share the patch plan for reported issues.

How to Use this Document 

This document does not reflect all client cases submitted through Support and recorded in Salesforce. This lists reflects the cases that have been escalated to Engineering for further action. Client cases that have been escalated to Engineering will be in one of four categories:

SOH - Support Office Hours - tickets that are escalated where Support needs assistance from an Engineer to find a solution. Some SOH cases are moved into the queue for a bug fix. Some are closed through other means like a workaround, configuration change, etc.

QAQ - these are tickets escalated from Salesforce or SOH that likely need a bug fix. In this stage, Engineering is vetting the ticket information and verifying a bug fix is the right solution.

SUPPORTPRI - QAQ tickets get escalated to the SUPPORTPRI bucket when we’ve determined that a fix is required to solve the problem, the ticket information is good and we can reproduce the issue.

TC - Regression bugs logged by internal teams for a fix. These are typically low priority otherwise they would have been fixed before the release went out.

NOTE: If you, the Client, do not see one of your cases here that you believe needs to be escalated to Engineering, please reach out to your Support representative.

Issues Reported against TCE 6.3.1

(if reported on a 6.3.1 patch, it will be listed under the tracking code)

Tracking Code Reporter Issue Patch/Update Release Date Status
SUPPORTPRI-62162 Client Interactive line item block displaying dates shifted by 1 day TCE 6.3.4 12/1/21 Released
SUPPORTPRI-62282 Client Changes to contact name are not updated properly in the display and hover in Involved Party records TCE 6.2.7 Patch 2
TCE 6.2.8
TCE 6.3.1 Patch 1
TCE 6.3.3 Patch 14
TCE 6.3.5
11/17/21
3/31/22
12/8/21
4/13/22
2/22/22
Released
Released
Released
Released
Released
SUPPORTPRI-62508 Client Single Sign-On User not able to update user preferences TCE 6.3.3 Patch 6
TCE 6.3.3 Patch 10
TCE 6.3.4 Patch 7
TCE 6.3.5
1/12/22
2/3/22
5/31/22
2/22/22
Released
Released
Released
Released
SUPPORTPRI-62559 Client Error trying to use FE201 billing rules in CSM 6.3.1/TC 6.2.6 TCE 6.3.8 TBS  
SUPPORTPRI-62566
CSM 6.3.1
Internal CSM - Authorize and Reject Checkboxes are checked by default for a timekeeper in New Timekeeper Authorization wizard     Not Scheduled
SUPPORTPRI-62570 Internal "Error During Evaluation of the Route.Null" when an Accrual Invoice is Posted TCE 6.3.7
TCE 7.0
8/9/22
ETA: 9/29/22
Released
In Development
SUPPORTPRI-64760
CSM 6.3.1
Client Data on contact card is destroyed when the card is mapped to a timekeeper CSM 6.3.1 Patch 1
CSM 7.0
7/22/22
ETA: 9/29/22
Released
In Development
SUPPORTPRI-64880 Client User is unable to create involved party for the child objects in setup TCE 6.3.6 Patch 3 ETA: 8/31/22 In Development
SOH-3956 Client Access to My Pending Approvals portal pane on home page throwing error     Installed Patch 6.3.3 patch 4 to resolve
SOH-3360 Client Invoice gives error when line item date is on the last date of end of fiscal year     Installed patch TCE 6.3.5 Patch 7 to resolve
SOH-3281 Client Unable to modify and update the email notifications Fixed with SUPPORTPRI-62508
TCE 6.3.3 Patch 6
TCE 6.3.3 Patch 10
TCE 6.3.5

1/12/22
2/3/22
2/22/22

Released
Released
Released
SOH-3236 Client Matter budget value in "Matter Budget Insight" block not updating     Cleared bad data
SOH-3132/QAQ-7619 Client lineitem service date shows a day prior of any date entered when using the interactive line item block Fixed by SUPPORTPRI-62162
TCE 6.3.4

12/7/21

Released
QAQ-8190 Client Invoices tied to AFA matters cannot be approved byusers who do not have 'View Admin Settings records' rights     Issue being evaluated by Engineering
COLD-553/COLL-20615 Client Search by Country does not work for Timekeepers awaiting authorization     Not Scheduled
QAQ-7544 Client Object filters not showing in global search results     Issue being evaluated by Engineering
Known Issues marked as Won't Fix

These issue were deemed low user path/low priority. If you see an issue in this list that affects your team, please contact TeamConnect Support.  

Tracking Code Reporter Issue Patch/Update Release Date Status
SOH-3208 Client AFA options deactivates during CSM sync     Not a Defect
SOH-3180 Client TeamConnect error not properly displaying in TAP     Not a Defect
QAQ-8102 Client Interactive Line Items not displayed in Printable View of Invoices     Not a Defect
QAQ-6767 Client Checkbox interaction not working in Screen Designer     Cannot Reproduce
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